Benchmarking: Information Technology Customer Satisfaction

Information Technology Customer Satisfaction Association

The Information Technology Customer Satisfaction Measurement Association (ITCSMA) is an association of information technology customer satisfaction measurement professionals that conducts benchmarking studies to identify practices that improve customer satisfaction and the overall operations of members.

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This service is provided by The Benchmarking Network, Inc., an international resource for business process research and metrics. We lead studies with over 140,000 process leaders in over 65 countries. We provide benchmarking training and research to individual companies, professional and trade associations, and industry and process based groups. Since 1992, our over 300 benchmarking studies have spanned virtually all processes and industries to identify measures and collect data.

1st National Bank of Arizona 21st Century Insurance Company 3M 3VR Security Inc. 4DataLink 7-Eleven Inc. 84 Components A To Z Health Care, Inc., & APDS Health Supplies A. Post A. T. Wall Company A.M.A. AA EXCHANGE CO AAA AADC AAFES AAL Capital Management Corporation AARP ABB Alstom Power ABB Inc. Abbott Laboratories Ltd. Abbott Northwestern Hospital ABC Company ABC Logistics ABC Online ABCBS ABI Abitibi-Consolidated ABM Janitorial ABN AMRO ABS-CBN Broadcasting Corporation Absa Absolutelynew ABX Access Diabetic Supply ACCRA BREWERY LIMITED Ace Hardware ACE World Companies ACE/ESIS Acerta Acheson Industries ACHS Acibadem Ackon Proyectos SL Acktis ACL CABLES LTD ACMI Corporation Acnielsen Acosta Sales And Marketing Inc. Acquirex ACR ACS Industries ACSS, Ltd. ACT Health ACT Inc. Actewagl ACTIVA FM Acuity Brands Adams Bank & Trust Adaptive Driving Alliance Adelphia Communications Adena Health System Adfast Corp Adnik Inc ADP ADS Alliance Data Systems, Inc. ADT Security Adu & Company Advance Info Service Advance Modules Sdn Bhd Advance Watch Co (FE) Ltd Advanced Assembly Automation Advanced Electronics Advanced Graphic Printing Advanstar Communications Advanta Energy Corp. Adventist Health St. Helena Hospital ADVO, Inc AECL AEGIS Aegon Direct Marketing Services AEP - American Electric Power Aerospace Testing International AET Shipping Ltd AEXP Afadf Affinity PS AFG-Engineering Afni, Inc AGA S.A. AGC AGD Age Concern Enterprise Agere Systems Agilent Technologies AGL Resources, Inc. AGOC AGY AHIP AHM AIG Intl. AIM Trimark Investments AIMCO Air Canada Air Products And Chemicals, Inc. Airbus Airdyne Airgas AIS AIU South East Asia Ltd. AJG AJILON AKM Ltd Alabama Publishing Group Alamo Children's Advocacy Center Alamo City Dental Supply Co. Alaska Airlines Albertsons Alcan Global Pharmaceutical Packaging Alcatel-Lucent Alcoa Alexian Brothers Medical Center Alhamrani United Company Aliant ALJ Alliance Alliance Capital Management Alliance Credit Union Alliance Data Systems Alliance Pipeline Ltd Alliant Energy Alliant Techsystems Inc Allianz Life Insurance Company Of North America Allied Allied Building Products Allied Doctors Medical Systems Administrators Allina Hospitals & Clinics Alloy Polymers, Inc. Allstate Insurance Company ALLTEL Communications, Inc. Aloric Inc Alpha International For Research Alpha Technologies Alpharma Alpro SRL Alstom Altaiseir International Hospital ALTEC Alter Farmacia S.A. Alti International Altus Economics Alzheimer Society Of Ontario Amaze Entertainment AMBH Service Pte. Ltd AMC Mortgage Services AMCORE Bank Amdocs, Inc Ameren Corporation Amergen Energy America Online American Business Financial Services American Cancer Society American Communications Network American Eagle Airlines American Express American Family Insurance American Hospital Association American National Bank American Public Power Association American Re-Insurance American Red Cross American Standard American Water Americhem, Inc. Americo Financial Life & Annuity Insurance Company Amerifi Mortgage Group, Inc. Ameriprise Financial Ameristar Ameristar Casino Hotel Ameritrade Ameritrust Mortgage AMGA Spa Amgen AMI Semiconductor, Inc. Amore Pacific Co. AMP AMP Capital AMTI Amtrak Amylin Pharmaceuticals, Inc. ANCFCC Anchor Bank Andersen Corporation Andromaco Andrx Corp Angel Medical Systems Angiodynamics Anglicare Central Queensland Ltd Anheuser-Busch Companies, Inc. Anoplate Corporation Antigua Distillery Ltd Antipodes Publishing ANZ Banking Group Ltd Aoushco AP Technoglass APA Cables & Networks APC APDS Health Supplies And A To Z Health Care, Inc. Apelles APEX Analytix Aphelion Precision Technologies APIS Apotex Inc. Applett Management Pte Ltd Applied Materials, Inc. Applied Value Apria Health Care/Billing Center April International Inc APS Aptium Oncology APV Arab African International Bank Arabian Construction Company, W.L.L. ARAG Aramark Facility Services Aramco ARC Energy Limited Arcom Publishing, Inc. ARCOR Ardillo & Associates Ariat Arkay Industries, Inc. Armstrong World Industries Arrow Electronics. Inc. Arrowhead Electronic Healthcare Arteriorshome Asante Health System ASC Pty Ltd ASCG Incorporated Asentinel ASG Ashisco Co. Ltd. ASHP Asna Associates Aspect Communications Aspen Pet Products Aspreva Pharmaceuticals ASRC Service Center Asset Management Resources Assurant Solutions, Inc. Assured Care Astrazeneca Kft. Asturiana De Zinc S.A. Asurion Insurance Services ASW AT&T ATB Financial ATC Logistics & Electronics Atco Athena Diagnostics ATI Systems, Inc Atlanta Development Authority Atlantic Health System Atlas Capital Services, Inc. Atlas Copco Airpower Atlas Worldwide Holdings, Inc. Atmel Attorney's Title Insurance Fund AUCHAN Audi AG Audio Visual Machines Augustine Motors Aurora Health Care Austin Cancer Centers Australia Gas Light Australia Post Australian Tax Office Australian Trade Commission Autocam Autodeal Autodesk Autoliv Canada Inc. Av4com Avaya Inc Avcorp Avecia Biotechnology Aventis Avery Dennison Aviall Inc Avista Corporation Aviv Avmed Health Plans Avnet EM Avon Products, Inc. AVX Corporation AWALNET AWG Facilities Services AXA AXA Assistance USA AXA Financial Company AXA Pacific Axalto Axcess Diagnostics Axle Alliance AXTEL Azzawya Oil Refining B Digital B.T. A/S B&G B&M Latin America B21 BAA BAE SYSTEMS Baker Fresh Foods Phils., Inc. Baker Furniture Baker Hughes Inc. BAL Balfour Beatty Rail Track Systems Ltd BALLARD MATERIAL PRODUCTS Bally Total Fitness Baltimore Aircoil Company Baltimore Medical System Baltimore Sun Banco de Venezuela - Grupo Santander Banco del caribe Banco General Banco Itau BANCO POPULAR Bancorex Bank of America Bank of Asheville Bank of China Bank of Montreal Bank of Nova Scotia Bank of Scotland Bank of Boston Bankers Insurance Group, Inc. Bankers Life and Casualty Company Bank Financial bankserv limited banksys Banorte Baptist Healthcare System Baptist Medical Center Barclaycard International Barclays bank Bard Brachytherapy, Inc. BARLOWORLD LOGISTICS Barnes Engineering Company Barton Malow Basell Polyolefins Basin Electric Power Coop BasWare Bata Limited International BATB Batofar Battelle Baxter Healthcare Bay Alarm Company Bay Pines VAMC Bayantel, Inc. Bayer BBD&C BBVA Compass BC Hydro BCBSRI BCBST BD (Becton Dickinson) BDT Beal Portfolio Management Beaumont Enterprise Beckman Coutler Behr Industries Corporation Belgacom belgrade stock exchange Belkin Corporation Bell Canada Bell Equipment Bell Hellicopter Textron Bell Mobility (Entergy) Belleli Saudi Heavy Industries BellSouth Corporation bematech s/a Benchmark Electronics Benefit Planners Benjamin Moore Berlitz Canada Inc. bernard c harris publishing com Best Buy Best Nawin & Mark Co.,Ltd. Best Software, Inc. BestPractices International S.A. Bethany Press International Bethesda Living Centers Beyond Capital BGE - Constellation Energy Group Bharti Airtel Limited BHARTI CELLULAR LIMITED BHP Billiton Bhrigus, Inc. Bhutan Development Finance Corportaion Limited Big Island Drafting Big Ray's Bio-Rad Biogen Idec BioMarin Pharmaceutical Inc. Biosite Inc BIPORIS Bird Technologies Bison Building Materials Biztech International Black Hills Corporation Black Mountain Black & Decker Blackmon Accounting Blood Centers of America Blue Cross & Blue Shield of RI Blue Cross and Blue Shield of SC Blue Cross Blue Shield of Florida Blue Cross Blue Shield of Massachusetts Blue Cross Blue Shield of North Dakota Blue Cross of California Blue Shield of California Bluebonnet Electric Cooperative, Inc. BlueScope Steel Ltd BM inc BMC HealthNet Plan BMC Software bme global BMI-T BMS BMV BMW BMW South Africa BNA BNHCI BNP Paribas BNR BOC Gases Ltd Bocconi University Bodene Boehringer-Ingelheim Boeing Integrated Defense Systems BofA Securities BOI Bombardier Inc. BOMI Institute Bonneville Power Administration Bookspan BorgWarner BOS Automotive Products, Inc. Bosch Bosh Boston Financial Data Services Boston Medical Center Botsa Feela Botsford Healthcare Continuum Boulay Bowater Canadian Forest Products Inc. BP Brake Bros Limited Brambles LLP Brandywine Realty Trust BrasilWay Braskem BRD Bridger Brink's Home Security, Inc. Bristol West Bristol-Myers Squibb Britannia Finance Ltd British Airways British American Tobacco British Columbia Liquor Distribution Branch Britsec International BRK Broadspire Broadview Security, Inc. Brooks Ballard Mortgage Brookville Star Brown & Haley Bruce Power Brunei Shell Petroleum BSC BSH Home Appliances BSW BT BU OB/GYN Foundation Inc Buffini and Company Builtcare Burlington Safety Laboratory of California, Inc Burnham Real Estate Bushnell Performance Optics Butcher Engineering Butterfield Bank Buyer Advertising BWXT Pantex C-FER Technologies C&P Inc. Cabot Corporation Cadbury Adams Cadbury Schweppes CAEtech CAI CalAmp Corp Caldwell Holdings Caldwell Mfg Co California Acrylic Industries, Inc. California State Automobile Association California Water Service Calpine CalPro Research Caltrans Cambridge Health Alliance CAMC Cameco Corporation Cameron Valves Campbell Chiropractic Canada Border Services Agency Canada Bread Canada Life Canada Post Corporation Canadian ANimal Health Institute Canadian Consulate General Canadian Forces Housing Canadian Intellectual Property Office Canadian Pacific Railway Canadian Tire Financial Services Canon ITS Canyon Ranch Cape Administrative Academy Cape Peninsula University of Technology Capital International Capital One Capral Aluminium Limited Car Care Products, Inc. Cara Capital Corporation Carbones del Cerrejon Cardinia Shire council Career Education Association Cargill Caribbean Hotel Association Caring Communities of Pennsylvania, Inc. Caritas Good Samaritan Medical Center Carleton University Carlton Chemicals CarMax, Inc. Carmel Olefins Carmin Industries Carpenter Technology Carraway Methodist Medical C enter Carrier Carter BloodCare Carthage Capital Group CARTI, Inc Casa de las Amigas Casio Inc. Castle & Cooke, Inc. Catalyst Learning Caterpillar, Inc Cavit ABI Rehabilitation CB Richard Ellis CBFSAI CBI Research, Inc. CBM of America CBS CCA Advertising CCD CCHMC CCI CCIC CCSD CDO-Foodsphere Inc. CDPHP CDW CEB CECED Celadon Trucking Services, Inc. Celera Diagnostics Celestica Celestica de Monterrey Celestica Inc Cemex Cendant Censys Center Partners CenterBeam Centers for Disease Control and Prevention Centex Construction Central Bank of Trinidad and Tobago Central Baptist Hospital Central DuPage Hospital Central Maine Power Co. Central Northern Adelaide Health Service Central Transport International, Inc. Century 21 Century Mold Co. Cephalon Ceridian Cerner Certified Merchant Services, LLC Cessna Aircraft Company CFC CGI Chaingkham Hospital Champions for Christ Centre Charles Schwab CHARLOTTE PIPE & FOUNDRY Charter Communications Charter plc Checkpoint CHEP Cherry Corp Chestnut Hill HealthCare CHG Companies, Inc. Chicago Board of Trade Chicago Building Components Chicago Federal Home Loan Bank Chicago Police Department Chick-fil-A Chico's Child Care Association of Brevard County, Inc. Children's Healthcare of Atlanta Children's Medical Center Dallas ChildServe, Inc. China Banking Corporation Chinatrust Bank Ching Yi Technology Pte Ltd CHNP Choice Hotels International Christian Resource Pty Ltd Christus Health CHS Inc. Chubb Security Chugach Electric Ass'n. Inc. Chumnaj Oversea Trade CIBA CIBC CIBC Mellon CIC Middle East CIEMEX-USA CIM DE LA BAIE Cinergy Corp. Cingular Wireless Cintas Corporation CIP Cipha Cisco Systems Citgo Petroleum Citibank NA Cards Citizens Bank Citizens Communications Citizens Gas & Coke Utility CITPO Citrus Memorial Hospital City and County of Denver City of Albany City Of Calgary City of Cape Town City of Charlotte, North Carolina City of Dallas City of Detroit City of Edmonton City of Fresno City of Gadsden City of Glendale Water & Power City of Goodyear City Of Henderson City of Houston City of Johannesburg City of Key West City of Lakewood City of Lawton City of Lebanon City of Lethbridge City of Mesa City of Minneapolis City of Oklahoma City City of Philadelphia City Of Phoenix City of Plano City of Richland City of Roanoke City of San Jose City of Springfield City of Sun Prairie City of Tallahassee City of Vancouver City of Vero Beach City of Winter Haven Civil Aviation Authority of Singapore` CJ Telenix Clack Cat Communications Claims Servicing of America Clarcor, Inc. Clariant Clarity AG Clarke American Clarke Inc Classic Components Clausells Clinical Lab Claviers Martin Clemmer Steelcraft Technologies Inc. Cleveland Psychosocial Agency Cleveland Publc Power CLICO Cliffstar Corporation CLP Power HK Ltd. CLS CM Smith Agency, Inc. CML Innovative Technologies CMS Energy Corp CNA ART CNH Capital CNL Hotels & Resorts, Inc. Co-Nexus Cobbs, Allen & Hall Cocolife CoCT Codexis Codner & Co COE Manufacturing Co Coesfx,Inc Coherent Inc. Colgate Palmolive Colliers Turley Martin Tucker Collins & Aikman Colonial Life & Accident Colony Management Services Colorado Springs Utilities Columbus Consolidated Government Columbus Metropolitan Library Columbus Water Works Comcast ComEd Comerica Bank Comextra Comgas Command Management Services Commercial international Bank Common Sense Solutions Commonwealth of Pennsylvania CommScope Inc. Compania Minera Antamina S.A. Compass Bank CompBenefits Competisys Corporation Compli Caribe, LLP Compucom CompUSA Computer Associates Computer Sciences Corporation Compuware Corporation Comtech Systems, Inc. Comune di Cagliari Con-Way Concentra Financial Conducive Technology ConEd ConnectEdu Connexus Energy ConocoPhillips Consac Industries Consep Consolidated Smart Systems Consolidted Health Services Constellation Brands Constellation Energy Contax Contrack International Inc., ConvaTec Convergys Conversant Inc Cook Childrens Medical Center Cooper Cameron Valves Cooperative Finance Corp. Coopervision Coors Brewers Ltd Copes Copperweld Canada Coral International Hotels & Resorts Core3, Inc. Coronet Foods, Inc. CorpGov.Net Corpora Corporativo Grupo Boro Corsair Conveyor Corporation Cosma International Cosmote Countrywide Financial Corp County of Monroe County of Riverside County of San Bernardino County of San Mateo Couran Cove Island Resort Covansys Covenant Health Cox Communications CP Americas CPF CPI CPL LTC CPPNA CPS CQ Inc. Crane Aerospace & Electronics Crawley Borough Council Cray Australia Creative Labs Europe Cricket Communications Crittenton Hospital Medical Center CRM Facilities Management CrossChem Limited Crossnet Crowe Chizek CRP Inc. CRS Crunch Fitness International Crystal Financial Crystal Geyser Water Company CSAA CSE CFSBLD CSIR CSIRO CSS Assurance CSS Industries CTI4 CTQ Processes AB CTS Communications Components Cubellis Associates Cubist Pharmaceuticals Inc CUIPI Culligan Cummins Inc. Custom Computer Specialists, Inc. Cutter Aviation Cuyuna Regional Medical Center CVS CVS Sistema srl CWI CWS Cyberspace Solutions Cymer, Inc. Cytec Engineered Materials D&R Manufacturing Ltd. Dacosta Mannings Inc Daewoo Motor Daily Bread Food Bank Daily Press Dairyland Power Cooperative DAIS Dal-Tile Dalkia Brasil SA Dana Corporation Danbury Health Systems Danshir Darden Restaurants DAS Legal Expenses Dassault Systems Datacard Group Dataguide DataLabs International Datatrac Information Services, Inc Day & Zimmermann NPS, Inc. DBS Bank DC WASA DCA De Diego & Asoc De Jonge M&A De Persgroep De Winter International Limited Dearborn Publishing Debis Fleet Management DECA Inc. Decoma Dedic Defiance Metal Products Definity Health Delafield Corp Delft Ingenious Design Delinea Dell Inc. Delphi Delta Air Lines, Inc Deluxe Corporation Dendreon Denovo Denso Sales CA Inc. Dept. of Municipal & Provincial Affairs, Government of Newfoundland & Labrador Design Engineering Detroit Diesel Reman North Deutsche Bank Development II, inc. Devereux Foundation DeZyn DFS, Inc. DFW Technology DHBNZ DHL Express Diageo Diagnostic Products Corporation Diamond Products Diario La Prensa Didimalang Mining Services Digene Corporation DiGi Telecommunications Digital Dog Digitas Dinkum Technology Pte Ltd Direct Energy/Centrica DIRECTV Discovery Disneyland Dispenser Services of the Carolinas District of Columbia Water and Sewer Authority Diversified Information Technologies DiversityInc Dividend Capital DKSH DMR Counsulting DMS Electronics Ltd DNT Int. Dobson Cellular Systerms, Inc. Documentos y Digitales de El Salvador Dodsal Pte Ltd Dofasco Inc Dominion Resources Donald Danforth Plant Science Center Dorsett Health Care Facility Douglas T. Jacobson State Veterans Home DPWN DQE (Duquesne Light) Draexlmaier DRB-HICOM Dream Works Co., Ltd. Drexel University DRS Sustainment Systems Inc. DSC Logistics