Benchmarking: Information Technology Customer Satisfaction

Information Technology Customer Satisfaction Association

The Information Technology Customer Satisfaction Measurement Association (ITCSMA) is an association of information technology customer satisfaction measurement professionals that conducts benchmarking studies to identify practices that improve customer satisfaction and the overall operations of members.

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This service is provided by The Benchmarking Network, Inc., an international resource for business process research and metrics. We lead studies with over 140,000 process leaders in over 65 countries. We provide benchmarking training and research to individual companies, professional and trade associations, and industry and process based groups. Since 1992, our over 300 benchmarking studies have spanned virtually all processes and industries to identify measures and collect data.

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